Privacy Policy

Last Updated: October 20, 2025

PRIME Comprehensive Services Company (“PRIME”, “we”, “our”, or “the Company”) is a globally-oriented organization committed to upholding the highest standards of legal compliance, confidentiality, ethical integrity, and strategic discretion in all aspects of its operations. This Privacy Policy delineates, in comprehensive detail, our principles, practices, and obligations concerning the collection, processing, storage, use, protection, and disclosure of personal data obtained through our website, www.primeist.com, and any affiliated digital platforms, mobile applications, or services (collectively, the “Services”).

By accessing, navigating, or interacting with our Services, you explicitly acknowledge and consent to the practices, procedures, and legal frameworks described herein. Your engagement with our Services constitutes a binding acceptance of this Policy, and your understanding of how your personal information will be collected, managed, and protected.

1. Scope and Legal Jurisdiction

This Policy applies to all personal, technical, behavioral, and transactional data collected from users, clients, partners, affiliates, or visitors who interact with PRIME digital platforms. The Policy governs data collection, retention, processing, disclosure, security, and deletion, and ensures compliance with all applicable legal frameworks, including, but not limited to:

Saudi Arabia Personal Data Protection Law (PDPL)
Oman Data Protection Regulations
European Union General Data Protection Regulation (GDPR)
California Consumer Privacy Act (CCPA)
Any other applicable national or international data protection regulations

PRIME retains the exclusive authority to interpret, amend, and enforce the provisions of this Policy. All updates, interpretations, or procedural guidelines issued by PRIME are legally binding with respect to all individuals and entities interacting with our Services.

2. Categories of Information Collected

PRIME employs a comprehensive, structured approach to data collection to ensure operational excellence and regulatory compliance. The data collected may include, but is not limited to, the following categories:

A. Personal Information

Full name, professional title, company affiliation, corporate identifiers, email address, telephone number, postal address, and any other identifiers voluntarily submitted through registration forms, correspondence, or transactional engagement.
Sensitive or optional information provided explicitly by users during voluntary surveys, feedback submissions, or support interactions.

B. Technical and Analytical Information

Device specifications, operating system, browser type and version, IP address, geolocation data, and network identifiers.
Behavioral and interactional metadata, including click patterns, page visit duration, navigation history, and feature usage.
Information derived from authorized analytics platforms, cookies, pixels, and other secure tracking technologies designed to optimize user experience and enhance platform functionality.

C. Communication and Transactional Records

Detailed logs of interactions with PRIME’s customer support, legal correspondence, inquiries, complaints, or contractual communications.
Record of consents, preferences, opt-in or opt-out requests, and user interactions with marketing or operational communications.

3. Lawful Basis and Purpose of Data Processing

PRIME ensures that all data processing activities are lawful, transparent, fair, and proportionate. The Company processes personal data based on one or more of the following legal grounds:

Performance of contractual obligations with clients, users, or third-party partners.
Compliance with statutory, regulatory, or judicial obligations.
Legitimate business interests, including ensuring operational efficiency, business continuity, security, risk management, and strategic decision-making.

The purposes of data processing include, but are not limited to:

Facilitating client engagement, service delivery, and effective communication.
Enhancing user experience, including interface personalization, content tailoring, and feature optimization.
Issuing operational, transactional, and regulatory notifications, as well as industry-related updates.
Conducting internal audits, performance evaluations, strategic analyses, and risk assessments.
Supporting research, aggregated reporting, and lawful disclosures for business, regulatory, or compliance purposes.

4. Data Sharing and Disclosure

PRIME operates under a zero-tolerance disclosure policy, ensuring that personal data is shared only under strictly controlled circumstances:

When legally mandated by law, regulatory authority, or judicial order.
With trusted, contractually-bound third-party service providers, solely for executing PRIME’s operational or service obligations.
When disclosure is necessary to protect PRIME’s legal rights, enforce security protocols, prevent fraud, or ensure client safety.

PRIME does not sell, exchange, or transfer personal data to unrelated entities for commercial gain or marketing purposes.

5. Data Retention

PRIME retains personal data only for as long as necessary to fulfill the purposes outlined in this Policy, comply with applicable laws, enforce agreements, or protect legitimate business interests. Once data is no longer required, it is securely anonymized or deleted using industry-standard techniques.

6. Security Protocols and Safeguards

PRIME implements a multi-layered security framework to ensure the confidentiality, integrity, and availability of personal data. Measures include:

End-to-end encryption for data at rest and in transit
Role-based access controls and continuous monitoring of access privileges
Regular penetration testing, vulnerability assessments, and security audits
Compliance with ISO/IEC 27001 standards for information security management
Incident response protocols with zero-tolerance enforcement for breaches
Advanced intrusion detection, firewall protection, and threat intelligence integration

7. User Rights and Control

Users retain the following rights concerning their personal data:

Access to personal information collected and processed by PRIME
Correction or update of inaccurate or incomplete data
Deletion or erasure, subject to legal retention obligations
Objection to or restriction of processing in accordance with applicable laws
Withdrawal of consent where processing is based on prior consent
Filing complaints with supervisory authorities for alleged violations of privacy rights

PRIME ensures that all requests are addressed promptly, securely, and in compliance with applicable timelines.

8. Cookies and Tracking Technologies

PRIME uses cookies, pixels, and similar tracking mechanisms to:

Maintain essential operational functionality of our Services
Analyze and improve user behavior, engagement, and platform performance
Deliver personalized content, marketing communications, and tailored experiences

Users may manage cookie preferences via browser settings or PRIME-provided controls.

9. Amendments to This Policy

PRIME reserves the right to revise, update, or replace this Policy at any time without prior notice. Changes become effective immediately upon posting on www.primeist.com. Continued use of Services constitutes explicit acceptance of any modifications. Regular review is strongly recommended.

10. Contacting PRIME

All inquiries, concerns, or requests regarding this Privacy Policy or the handling of personal data should be directed to PRIME Legal Affairs Unit via the secure channels provided on www.primeist.com.

11. PRIME’s Commitment to Global Standards and Fair Financial Practices

At PRIME, we operate with the vision of a global, trusted leader in comprehensive business solutions—rooted in integrity, fortified by world-class cybersecurity, and guided by the highest standards of data protection. Every piece of personal information entrusted to us is handled with utmost confidentiality, strategic care, and rigorous governance that reflect our authority and commitment to international compliance and operational excellence.

In alignment with these standards, PRIME maintains transparent and equitable financial policies designed to ensure that all payments are received in full without any discrepancy. When a client chooses to pay in a currency different from the one specified in the agreement, an additional amount is applied to cover currency exchange differences and international transfer costs. This ensures that the full due amount is received accurately, without deductions caused by rate fluctuations or banking conversions.

We treat every financial transaction as a promise… and every piece of data as a responsibility. This is what makes PRIME more than a service provider—it is a trusted partner committed to precision, governance, and unwavering excellence.