Terms & Conditions

Last Updated: 30 September 2026

Welcome to the digital platforms operated by PRIME Comprehensive Services ("PRIME").

These Terms and Conditions of Use ("Terms") constitute a legally binding framework governing access to and use of PRIME's websites, domains, subdomains, digital platforms, forms, portals, content, documents, tools, interfaces, databases and related online resources.

PRIME operates in the international business services sector and provides solutions relating to company formation, investment development, international market entry, regulatory coordination and legal, administrative, financial and operational business support.

Depending on the applicable jurisdiction and scope of engagement, PRIME's services may include Company Formation, Company Formation in Saudi Arabia, Company Formation in Portugal, business establishment in Oman, investment development, Portuguese residency-related services, European residency-related services, and other international business solutions.

By accessing or using the Website, submitting an enquiry or electronic form, requesting a quotation or consultation, creating an account, submitting documentation or otherwise interacting with PRIME through the Website, you agree to comply with these Terms to the extent permitted by applicable law.

If you do not agree with these Terms, you must discontinue use of the Website.

1. DEFINITIONS

For purposes of these Terms:

1.1 "PRIME", "Company", "we", "our" or "us" means PRIME Comprehensive Services and, where applicable, the relevant affiliates, branches, subsidiaries or associated entities providing the relevant service.

1.2 "Website" means PRIME's website and all related pages, subdomains, portals, systems, digital interfaces, databases, software, forms and online services.

1.3 "User" means any natural person or legal entity accessing, browsing or interacting with the Website.

1.4 "Client" means any person, investor, company or other entity requesting or purchasing services from PRIME under an accepted service proposal, engagement or agreement.

1.5 "Services" means the services provided by PRIME under the applicable proposal or agreement, including company formation, licensing, advisory, operational, administrative, investment-development, accounting, tax, workforce, residency-related and other services.

1.6 "Content" means all text, images, videos, designs, graphics, files, templates, reports, guides, databases and other materials made available through the Website.

1.7 "Competent Authority" means any governmental authority, ministry, embassy, consulate, court, immigration authority, tax authority, commercial registry, licensing body, regulator, bank or independent authority having jurisdiction over a particular procedure.

1.8 "Service Provider" or "Partner" means any licensed law firm, accounting firm, consultant, technology provider, professional adviser, agent or other third party legitimately engaged by PRIME in connection with its services.

2. PRIME'S INTERNATIONAL BUSINESS OPERATIONS

2.1 PRIME operates as an international business-services and investment-development company supporting businesses, investors and entrepreneurs entering and expanding into international markets.

2.2 Services may be provided directly through PRIME's teams and entities or, where appropriate or legally required, through affiliated entities, professional advisers, licensed law firms, accountants, consultants or other qualified service providers in the relevant jurisdiction.

2.3 PRIME may coordinate cross-border engagements involving a Client located in one jurisdiction and a business or investment project located in another jurisdiction.

2.4 PRIME's international presence does not mean that every service is available in every jurisdiction, for every nationality or for every commercial activity.

2.5 Service availability remains subject to applicable laws, regulatory eligibility, market conditions and PRIME's internal acceptance requirements.

3. GENERAL WEBSITE INFORMATION

3.1 Information published on the Website is generally provided for informational and explanatory purposes unless expressly stated otherwise.

3.2 Website information does not, by itself, constitute a binding engagement to provide a specific service.

3.3 Regulatory requirements, government fees, processing procedures and expected timelines may change from time to time.

3.4 PRIME may update its Website as appropriate but does not warrant that every page will immediately reflect every newly issued governmental or regulatory amendment.

3.5 Where Website information conflicts with a duly executed Client agreement relating to the same service, the Client agreement shall govern that engagement unless applicable law requires otherwise.

4. COMPANY FORMATION AND INTERNATIONAL BUSINESS SERVICES

Depending on jurisdiction, eligibility and engagement scope, PRIME may provide services relating to:

a. Company formation and commercial registration.
b. International market entry.
c. Company Formation in Saudi Arabia.
d. Company formation in the Sultanate of Oman.
e. Company Formation in Portugal.
f. Corporate and legal structuring support.
g. Licensing and government registrations.
h. Accounting, tax and financial services.
i. Administrative and operational management.
j. Human resources and workforce solutions.
k. Contract and internal-policy support.
l. Feasibility studies.
m. Investment development.
n. Investment-opportunity assessment.
o. International expansion.
p. Residency and visa-related support where legally available.

Publication of a service on the Website does not guarantee that every person or entity will qualify for that service.

5. PORTUGUESE AND EUROPEAN RESIDENCY-RELATED SERVICES

5.1 PRIME may provide administrative and advisory support in relation to immigration, visa or residency programs, including services associated with Portuguese Residency and residency programs available in European jurisdictions.

5.2 The expression European Residency is used as a general commercial description of residency programs available in certain European countries and does not mean that there is one unified permit legally known as a "European Residency Permit".

5.3 Residence, mobility, employment, family reunification, permanent residence and citizenship rights vary depending on the country, program, nationality and individual circumstances.

5.4 Decisions concerning visas and residence permits remain solely within the jurisdiction of the relevant governmental, diplomatic or immigration authority.

5.5 PRIME cannot itself issue, approve or compel the issuance of a visa or residence permit.

5.6 No governmental approval is guaranteed unless a specific written agreement expressly provides a contractual guarantee, in which case such guarantee shall be governed solely by the express terms and limitations of that agreement.

6. CLIENT ELIGIBILITY AND ACCEPTANCE

6.1 PRIME may conduct an initial eligibility assessment before accepting an engagement.

6.2 An enquiry, consultation, meeting or preliminary assessment does not constitute final acceptance of an engagement.

6.3 PRIME may decline an engagement where the proposed service is legally unavailable, commercially unsuitable or gives rise to legitimate regulatory, financial, operational, reputational or compliance concerns.

6.4 PRIME may request additional documents or information at any stage.

7. PRICING POLICY

7.1 PRIME reserves the right to establish, develop and modify the pricing structure applicable to its services and programs according to the relevant market, jurisdiction, scope, complexity, regulatory requirements and resources required.

7.2 Pricing may legitimately differ between engagements, programs, markets and clients because circumstances and required scopes of work may differ.

7.3 PRIME is not obliged to apply an expired quotation, historic price or pricing provided to another Client to a new engagement.

7.4 The binding price for a Client shall be the amount set out in the applicable accepted quotation, invoice, proposal or service agreement, subject to its terms and validity period.

7.5 A Client is not entitled to demand that PRIME reduce or modify its pricing on the basis of competitors' prices or third-party quotations.

7.6 PRIME retains commercial independence in determining the value of its services subject to applicable law.

8. PAYMENT POLICY

8.1 Services are subject to PRIME's applicable payment terms as stated in the relevant agreement, proposal or invoice.

8.2 Fees may be divided into instalments corresponding to implementation milestones.

8.3 Where advance payment applies, PRIME is not required to commence the relevant stage before receipt of the payment due for that stage.

8.4 PRIME is under no obligation to alter its payment policy for an individual User or Client.

8.5 Any exceptional payment arrangement is valid only where approved in writing by an authorised PRIME representative.

8.6 PRIME may suspend performance in cases of overdue payment where permitted by the applicable contract and law.

8.7 The Client shall be responsible for delays caused by failure to provide required documents, information or payments on time.

9. GOVERNMENT AND THIRD-PARTY FEES

9.1 Some PRIME packages may include government or third-party fees, while others may exclude them.

9.2 The applicable proposal or agreement shall determine which fees are included.

9.3 Government, banking, notarial, consular and third-party fees may be changed by the relevant body without PRIME's control.

9.4 Changes to external statutory or third-party charges occurring after engagement shall be handled in accordance with the applicable agreement and law.

10. PROCESSING TIMES

10.1 Any timelines published on the Website or communicated before engagement are estimates unless expressly guaranteed in a written agreement.

10.2 Timelines may be affected by governmental authorities, embassies, banks, courts, regulators and other independent third parties.

10.3 PRIME shall not be responsible for delays outside its reasonable control, provided that this does not exclude any duty of professional care imposed by applicable law.

11. CLIENT OBLIGATIONS

Users and Clients must:

a. Provide truthful, complete and accurate information.
b. Submit requested documents in a timely manner.
c. Refrain from submitting forged, altered or misleading documents.
d. Disclose material facts relevant to the engagement.
e. Cooperate with identity and compliance checks.
f. Comply with applicable laws.
g. Pay agreed fees when due.
h. Review documents before execution or approval.
i. Notify PRIME of material changes affecting the engagement.

12. AML, FRAUD PREVENTION AND INTERNATIONAL COMPLIANCE

12.1 PRIME may conduct identification, Know Your Client, beneficial ownership and source-of-funds checks where legally or professionally required.

12.2 PRIME may request information concerning ownership, management, business activities, investment purposes or sources of funds.

12.3 PRIME may refuse or discontinue an engagement where legitimate compliance concerns arise.

12.4 PRIME may comply with applicable sanctions regimes, regulatory requirements and lawful governmental directions relevant to PRIME or the service provider involved.

13. INTELLECTUAL PROPERTY RIGHTS

13.1 All intellectual property relating to the Website and its proprietary Content is owned by or lawfully licensed to PRIME.

13.2 Protected materials may include trademarks, trade names, logos, text, designs, graphics, photographs, videos, databases, code, templates, methodologies, reports and studies.

13.3 Use of the Website does not transfer ownership of any intellectual property to the User.

13.4 No PRIME Content may be commercially copied, reproduced, modified, republished, sold, licensed or distributed without prior written authorisation.

14. LIMITED RIGHT OF USE

PRIME grants Users a limited, personal, non-exclusive and non-transferable right to use the Website for lawful purposes connected with learning about PRIME and its services or communicating with the Company.

This right may be terminated where the Website is misused.

15. PROHIBITED ACTIVITIES

Users must not:

a. Attempt unauthorised access to any system.
b. Circumvent security measures.
c. Scrape or automatically extract Website data without authorisation.
d. Introduce viruses or malicious code.
e. Impersonate another individual or entity.
f. Submit false or deceptive information.
g. Violate PRIME's or third-party rights.
h. Use the Website for illegal activities.
i. Reverse engineer protected systems or software.
j. Disrupt Website operations.
k. Copy proprietary databases or commercial materials.
l. Misuse PRIME's name or branding to falsely imply endorsement, representation or affiliation.

16. INFORMATION SECURITY

PRIME uses reasonable organisational, technical and administrative safeguards to protect its platforms and information.

However, no online system can be guaranteed to be absolutely secure against every cybersecurity risk.

Users remain responsible for securing their own devices, accounts, passwords and access credentials.

17. USER ACCOUNTS

Where User accounts are available, Users are responsible for safeguarding their login credentials.

PRIME may suspend, restrict or terminate access where it reasonably suspects misuse, unauthorised access, a security risk or breach of these Terms.

18. PRIVACY AND PERSONAL DATA

18.1 PRIME processes personal information in accordance with its published Privacy Policy and applicable law.

18.2 Information processed may include identity, contact, commercial, professional and financial information and documentation required to provide services.

18.3 Information may be disclosed to regulators, governmental authorities, professional partners or service providers where necessary to perform the requested services or comply with law.

18.4 Where cross-border data transfers occur, PRIME shall take measures required by applicable data-protection law.

18.5 Data-subject rights, retention periods, processing bases and cookie practices shall be addressed by PRIME's applicable Privacy Policy.

19. CLIENT-SUPPLIED DOCUMENTS AND CONTENT

19.1 Users retain their underlying ownership rights in documents and information they lawfully own and submit to PRIME.

19.2 Users grant PRIME the rights necessary to process, reproduce, transmit and use those documents to the extent required to perform the engagement and comply with legal and regulatory obligations.

19.3 Users warrant that they have the legal authority to provide the submitted information and documents.

20. THIRD-PARTY WEBSITES AND SERVICES

The Website may contain links or integrations relating to governmental, banking, professional or commercial third parties.

A link does not mean that PRIME owns or controls the relevant third party.

PRIME is not responsible for third-party policies, systems or content except to the extent such responsibility cannot lawfully be excluded.

21. GOVERNMENT AUTHORITIES AND INDEPENDENT DECISIONS

PRIME is not a government ministry, embassy, immigration authority, bank or court and does not exercise the statutory powers of those bodies.

PRIME may professionally coordinate, manage and support procedures within its contractual scope, but decisions legally reserved to governmental or independent bodies remain exclusively with those bodies.

22. NO GUARANTEE OF COMMERCIAL PERFORMANCE

Investment and commercial activity inherently involve risk.

Where PRIME provides investment studies, business development support, market information or investment opportunities, such services do not constitute a guarantee of profit, return or business success unless an express written obligation validly provides otherwise.

The ultimate investment decision remains the responsibility of the investor.

23. RELIANCE ON GENERAL WEBSITE CONTENT

Users should not base a material legal, financial, tax or investment decision solely on general Website content without considering their individual circumstances and the laws in effect at the relevant time.

24. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law:

24.1 PRIME shall not be liable for indirect, incidental or consequential losses arising solely from use of or inability to access the Website.

24.2 PRIME shall not be responsible for failures or delays caused by systems, authorities, networks or third parties outside its reasonable control.

24.3 Nothing in these Terms excludes or limits liability where applicable law prohibits such exclusion or limitation.

24.4 Mandatory consumer rights remain unaffected where consumer-protection law applies.

25. INDEMNIFICATION

To the extent permitted by law, Users agree to indemnify PRIME for reasonable costs, losses and claims directly arising from:

a. Unlawful use of the Website.
b. Deliberate breach of these Terms.
c. Violation of third-party rights by the User.
d. Submission of forged or unlawfully obtained documentation.

This provision shall not apply to the extent that a loss results from conduct for which PRIME is legally responsible.

26. FORCE MAJEURE

PRIME shall not be liable for failure or delay resulting from events outside its reasonable control, including natural disasters, war, civil disturbance, pandemics, major infrastructure failures, cyberattacks, government actions, closure of public authorities, banking or governmental-system outages or comparable events.

27. ELECTRONIC COMMUNICATIONS

Users acknowledge that PRIME may communicate regarding requests, transactions and services through email, telephone, messaging platforms or Website systems using information supplied by the User.

Marketing communications shall, where applicable, remain subject to legally required consent and opt-out requirements.

28. ELECTRONIC CONTRACTING

PRIME may use electronic methods for service requests, quotations, approvals, notices, agreements, signatures and other transactions where permitted by law.

Electronic records, approvals and signatures may have the evidentiary and legal effect recognised by applicable law.

29. BUSINESS RECORDS

PRIME may retain records of communications, requests, approvals, transactions and Client-related procedures in accordance with legal requirements and its Privacy Policy.

Electronic records may be relied upon as evidence to the extent permitted by applicable law.

30. REVIEWS AND PUBLIC FEEDBACK

Where a User voluntarily submits a review or testimonial for public use, the User grants PRIME a non-exclusive licence to reproduce, display and publish that material for legitimate marketing and commercial purposes, subject to applicable privacy and intellectual-property laws.

This provision does not automatically apply to confidential Client documents submitted for service delivery.

31. CONFIDENTIALITY

PRIME shall handle non-public Client documents and information in accordance with its contractual, professional and legal obligations.

Disclosure may occur where required by law, necessary to perform the service or otherwise lawfully justified.

32. RIGHT TO REFUSE OR SUSPEND SERVICES

Subject to any binding agreement and applicable law, PRIME may refuse or suspend a service for legitimate reasons, including:

incomplete documentation;
overdue payments;
misleading information;
suspected unlawful activity;
abusive use of PRIME systems or personnel;
legal inability to perform the requested service; or
material compliance concerns.

33. NO PROFESSIONAL RELATIONSHIP FROM WEBSITE ACCESS ALONE

Accessing the Website alone does not create an attorney-client, accountant-client, fiduciary, agency or similar professional relationship.

Any such relationship arises only within the scope expressly established through the applicable engagement.

34. PROFESSIONAL AND SPECIALIST PROVIDERS

PRIME may engage lawyers, accountants, translators, experts, consultants and other specialist providers where necessary or appropriate to perform a service, subject to applicable confidentiality and data-protection requirements.

35. PROTECTION OF PRIME'S BRAND

No person may use PRIME's name, trademarks, logos, identity or the identities of its personnel for deception, impersonation or falsely suggesting an agency, approval, affiliation or business relationship.

PRIME reserves all legal rights and remedies available in respect of infringements of its intellectual property and commercial rights.

36. THIRD-PARTY REGULATORY INFORMATION

Some PRIME articles, guides or materials may rely on information published by governmental or regulatory bodies.

Where an originating authority subsequently changes its requirements, the official rules legally in force at the time of the relevant transaction shall prevail.

37. CHANGES TO SERVICES

PRIME may add, discontinue, restructure or modify services in response to business strategy, market conditions or legal and regulatory requirements.

Such changes shall not retrospectively alter accrued contractual rights except as permitted by the applicable agreement and law.

38. MODIFICATION OF THESE TERMS

PRIME may update these Terms to reflect legal, regulatory, technical or operational developments.

The date of the latest revision shall be displayed at the beginning of these Terms.

Updated Terms become effective upon publication unless applicable law requires additional notice or consent.

39. PRIORITY OF SPECIFIC CLIENT AGREEMENTS

Where a Client has entered into a separate service agreement with PRIME, that agreement shall govern the specific engagement.

If these Website Terms conflict with a specific Client agreement concerning the same service, the specific Client agreement shall prevail unless it states otherwise.

40. NO WAIVER

Failure or delay by PRIME in exercising a right does not constitute a permanent waiver of that right.

Any waiver must be made in accordance with applicable legal requirements.

41. SEVERABILITY

If any provision is found invalid or unenforceable by a competent authority, it shall, where possible, be interpreted or modified to the minimum extent required to make it enforceable.

If that is not possible, it shall be severed without affecting the remaining provisions.

42. ENTIRE WEBSITE TERMS

These Terms, together with the Privacy Policy and other policies expressly incorporated by reference, govern use of the Website.

They do not replace a separate Client services agreement.

43. GOVERNING LAW

These Terms, insofar as they govern access to and operation of the Website, shall be governed by and interpreted in accordance with the laws of the Sultanate of Oman, without prejudice to mandatory laws that may apply to a particular transaction.

44. JURISDICTION

The competent courts and judicial authorities of the Sultanate of Oman shall have jurisdiction over disputes relating to these Terms to the extent permitted by law, unless a separate valid agreement establishes another lawful dispute-resolution mechanism.

45. INTERNATIONAL USERS

Users accessing the Website outside Oman acknowledge that particular services may additionally be governed by the laws of the jurisdiction in which those services are performed.

Users remain responsible for compliance with mandatory laws applicable to them.

46. LANGUAGE

These Terms may be published in Arabic and English.

In the event of inconsistency in interpretation, the Arabic version shall prevail, unless applicable law or a separate agreement provides otherwise.

47. PRIME'S INTERNATIONAL POSITIONING

PRIME operates through an international business model designed to combine Company Formation, investment development, compliance, administration and operational support into an integrated framework for investors and businesses entering new markets.

PRIME's experience includes company-formation and investment services across markets including Saudi Arabia, the Sultanate of Oman and Portugal, as well as other international services that PRIME may add to its business portfolio from time to time.

PRIME's model extends, depending on engagement scope, beyond the issuance of corporate-registration documents and may include the legal, administrative, financial and operational foundations required for Clients to progress from company formation into business operations and expansion.

Nothing in this provision constitutes a guarantee of any governmental approval, commercial result or investment return.

48. PRIME'S COMMERCIAL INDEPENDENCE

Subject to applicable law and existing agreements, PRIME retains the right to determine:

services offered;
jurisdictions served;
engagement acceptance criteria;
pricing policies;
payment structures;
operating procedures;
execution teams and partners;
internal compliance standards; and
scheduling and allocation of engagements.

An arrangement, exception or commercial concession provided to one Client does not create an obligation to provide identical terms to another Client.

49. PROPRIETARY BUSINESS INFORMATION

Non-public business models, procedures, reports, studies, proposals, pricing structures, implementation methods and operational information supplied by PRIME may constitute proprietary or confidential commercial information.

Recipients may not commercially exploit, distribute, resell or intentionally provide such material to competitors without appropriate permission.

50. UNAUTHORISED REPRESENTATIONS

PRIME shall not be bound by an alleged promise, price, timeline or guarantee unless it can be established as having been provided through an authorised channel or representative and does not conflict with the governing written agreement.

51. FRAUD AND IMPERSONATION

Clients should ensure that they communicate and make payments only through PRIME's officially authorised channels.

PRIME shall not be responsible for payments or documentation provided to unauthorised persons, accounts or websites impersonating PRIME unless legal responsibility is otherwise established.

52. ABUSIVE CONDUCT

PRIME reserves the right to protect its employees, representatives and Clients against threats, unlawful harassment, extortion, impersonation or unlawful defamatory conduct.

Nothing in this section restricts a person's lawful right to submit a genuine complaint, provide truthful feedback or approach a competent authority.

53. MANDATORY LEGAL RIGHTS

Nothing in these Terms is intended to:

exclude liability that cannot legally be excluded;
waive mandatory consumer protections;
prevent access to competent governmental or judicial authorities; or
restrict rights that cannot lawfully be restricted.

These Terms shall be interpreted accordingly.

54. SURVIVAL

Provisions relating to intellectual property, confidentiality, outstanding payments, privacy, dispute resolution, limitations of liability and any provisions which by their nature are intended to survive shall continue after termination of Website use or the relevant relationship to the extent permitted by law.

55. OFFICIAL CONTACT

PRIME may be contacted through the official communication channels published on its Website:

PRIME – Company Formation & Investment Development

Website:
www.primeist.com

The contact information officially published on PRIME's Website shall constitute the most current reference for Company communications.

USER ACKNOWLEDGEMENT

By using PRIME's Website, the User acknowledges having read and understood these Terms and agrees to comply with them and the related policies to the extent permitted by applicable law.

The User further acknowledges that PRIME operates within an international business environment involving different legal systems, regulatory frameworks, governmental bodies and professional providers and that certain elements of international services — particularly Company Formation in Saudi Arabia, Company Formation in Portugal, Portuguese Residency, and European Residency services — may be subject to decisions and requirements imposed by independent authorities outside PRIME's direct control.