Last Updated:  1st Jan,2026

 

This Policy constitutes the general corporate and regulatory framework governing services provided by Prime, including, where applicable, its branches, affiliated entities, offices, authorized representatives, agents, and approved partners, collectively referred to herein as “Prime.”

This Policy applies to natural persons and legal entities obtaining services from Prime and operates alongside the applicable service agreement, commercial proposal, work order, or other written agreement duly approved by the parties.

Prime has established this framework to maintain consistent standards of execution, governance, transparency, financial discipline, and operational control, while protecting the legitimate interests of all parties across the markets in which Prime operates.

Where a specific signed service agreement conflicts with this Policy, the specific agreement shall prevail to the extent of such conflict, subject at all times to mandatory applicable laws and regulations.

 

1. Corporate Authority and Service Management

Prime manages its services through an independent corporate framework governed by professional standards covering compliance, quality control, risk management, operational supervision, and institutional governance.

Prime retains the professional and administrative authority to determine execution methodologies, workflow sequencing, resource allocation, professional teams, consultants, advisers, partners, service providers, systems, and operational tools required to perform the contracted services.

Unless expressly agreed otherwise in writing, engagement with Prime does not grant the Client the right to interfere with Prime's internal management or impose a particular employee, adviser, supplier, consultant, or method of execution.

Prime's internal operating model remains under the exclusive management of Prime, provided that the agreed contractual obligations are performed in accordance with the applicable scope of services.

 

2. Scope of Services

The scope of each service shall be determined exclusively by the applicable agreement, approved commercial proposal, engagement letter, work order, or other authorized document issued by Prime.

Any service, task, procedure, representation, filing, consultation, or deliverable not expressly included in the agreed scope shall be deemed outside the engagement.

Prime may evaluate additional requests submitted by the Client and issue a separate quotation covering additional fees, requirements, documentation, execution timelines, and applicable terms.

Prime reserves the right to accept or decline any additional request based on operational capacity, professional considerations, regulatory requirements, compliance obligations, and internal risk assessment.

 

3. Independent Pricing Policy

Prime maintains an independent commercial pricing policy for its services, programs, advisory solutions, and investment support packages.

Pricing may vary depending on the nature and complexity of the service, jurisdiction, regulatory requirements, level of professional responsibility, government procedures, allocated resources, market conditions, execution requirements, service duration, risk profile, and the expertise required.

Prime shall have the right to determine the prices of its programs and professional services according to what it considers commercially and operationally appropriate.

This includes, without limitation, programs relating to:

• company formation and investment development;

• company formation in Saudi Arabia;

• company formation in Portugal;

• Portugal residency programs;

• qualifying European residency pathways;

• legal, administrative, financial, operational, and regulatory support;

• business development and investment advisory services.

Prime is under no obligation to match the prices of another company, adviser, agency, law firm, consultant, competitor, or service provider.

Prime is also under no obligation to reduce its fees in response to alternative offers or quotations obtained by the Client from third parties.

Any discount, promotional rate, commercial concession, exceptional arrangement, preferential fee, or special pricing granted to a specific Client, project, market, campaign, or transaction shall not establish a precedent and shall not create any entitlement for another Client.

The Client acknowledges that Prime's fees may reflect not only the administrative procedures required to deliver a service, but also the professional expertise, legal oversight, compliance management, institutional infrastructure, operational support, professional responsibility, and resources allocated to the Client's engagement.

Only the price stated in the Client's approved quotation or executed agreement shall apply to that specific engagement.

Prime retains full commercial authority to determine the pricing of future services and programs, subject to any applicable mandatory disclosure requirements.

 

4. Payment Policy

Prime determines the payment structure applicable to each service or program based on the nature of the engagement, execution stages, professional commitments, financial obligations, government procedures, third-party costs, and resources allocated to the project.

Upon acceptance of a quotation, signing of an agreement, issuance of an instruction to commence, or payment of the first installment, as applicable, the agreed payment schedule becomes a material contractual obligation.

Prime shall not be required to:

• postpone an agreed payment;

• divide an installment into additional payments;

• move a payment obligation to a later stage;

• convert an advance-payment model into payment after completion;

• change its standard payment structure solely upon the Client's request;

• adopt payment conditions offered by another provider.

Any amendment to the payment structure shall require express written approval from an authorized representative of Prime.

Any exception granted by Prime shall apply solely to the particular transaction for which it was approved and shall not establish a precedent, continuing entitlement, or permanent modification of Prime's financial policy.

A Client's disagreement with Prime's payment policy, preference for different payment terms, or request to pay after completion shall not oblige Prime to alter its financial model.

Prime reserves the right to decline an engagement where the Client does not accept the applicable commercial and payment terms.

 

5. Quotations and Validity

Prices, quotations, commercial terms, discounts, and benefits offered by Prime shall remain valid only for the validity period stated in the relevant proposal.

Following expiration of the quotation, Prime shall have the right to reassess:

• professional fees;

• government charges;

• third-party costs;

• operational requirements;

• documentation requirements;

• timelines;

• service conditions.

Prime shall not be bound by an expired quotation.

Before execution of a contract, Prime may revise a quotation where there has been a change in government fees, regulatory requirements, professional costs, third-party charges, exchange rates, service scope, or execution requirements.

Following execution of a contract, the agreed professional fees shall apply in accordance with the contractual terms, subject to any additional government, regulatory, consular, banking, notarial, translation, insurance, courier, or third-party charges that may arise and are payable by the Client under the applicable agreement.

 

6. Government and Third-Party Fees

Unless expressly stated otherwise in the applicable proposal or agreement, governmental fees and third-party charges are separate from Prime's professional fees.

Such charges may include, without limitation:

government fees, licensing charges, embassy fees, consular fees, registration charges, notarial costs, certification charges, banking costs, translation costs, courier fees, insurance expenses, professional disbursements, and other costs imposed by independent parties.

Prime does not control government or regulatory fee structures and cannot guarantee that such charges will remain unchanged.

Any increase imposed by a competent authority or independent third party after issuance of a quotation may be charged to the Client where applicable.

 

7. Commencement of Services

Performance shall be deemed to have commenced when Prime undertakes the first professional, administrative, financial, legal, regulatory, or operational action relating to the Client's file.

Such actions may include:

reviewing documents, opening a file, allocating professional personnel, preparing applications, reserving appointments, drafting documents, initiating correspondence, undertaking legal review, conducting professional consultations, submitting applications, communicating with authorities, or committing resources to the Client's project.

The refundability of any payment shall be assessed according to:

• the executed agreement;

• the stage reached;

• services already performed;

• professional time spent;

• third-party commitments;

• government or external fees incurred;

• applicable mandatory law.

 

8. Late or Non-Payment

The Client shall pay every installment on or before the agreed due date.

Where payment is delayed, Prime may, subject to applicable contractual and legal requirements:

• suspend work;

• pause procedures;

• withhold non-delivered work products;

• postpone submissions not yet completed;

• suspend professional support;

• temporarily close or place the Client's file on hold.

Prime shall not be responsible for delays directly resulting from the Client's failure to make payment when due.

This may include missed appointments, expired documents, changes in official fees, loss of reservations, additional government requirements, or the need to repeat certain procedures.

Where a file has been suspended for an extended period, Prime may charge reasonable reactivation or additional professional fees where work must be repeated, applications resubmitted, or documents updated.

 

9. Client Responsibilities

The Client is responsible for providing information and documents that are complete, accurate, authentic, current, valid, and legally usable.

The Client shall disclose any fact that may materially affect the service or application.

The Client shall provide requested approvals, signatures, documents, confirmations, and responses within the reasonable deadlines communicated by Prime.

Prime shall not be responsible for delay, rejection, additional cost, loss, or adverse consequences caused by:

• inaccurate information;

• incomplete documentation;

• fraudulent documents;

• expired documents;

• withheld information;

• failure to cooperate;

• delays attributable to the Client.

Prime may suspend or terminate an engagement where misleading information, suspicious documentation, unlawful activity, regulatory concerns, compliance risks, or material misrepresentation is identified.

 

10. Government Authorities and Independent Decisions

Prime regularly assists investors and entrepreneurs with matters requiring interaction with ministries, investment authorities, licensing bodies, commercial registries, immigration authorities, embassies, consulates, banks, notaries, courts, regulatory institutions, and other independent entities.

This applies particularly to programs involving company formation in Saudi Arabia, company formation in Portugal, Portugal residency, and applications associated with European residency.

Prime shall professionally prepare, manage, coordinate, and follow up such matters within the agreed scope.

However, any approval, license, visa, residence permit, government registration, immigration decision, bank approval, or regulatory authorization remains subject to the independent authority and discretion of the competent body.

Prime's involvement in a process shall not constitute a guarantee of a government or regulatory decision unless a specific lawful guarantee is expressly stated in writing.

 

11. Timelines

Any timeline communicated by Prime shall be considered an estimate based on operational experience, ordinary processing conditions, and information available at the time.

Unless expressly stated otherwise in writing, timelines are not guarantees.

Processing periods may be affected by:

• government authorities;

• regulatory bodies;

• embassies and consulates;

• immigration departments;

• banking institutions;

• verification procedures;

• public holidays;

• system interruptions;

• document deficiencies;

• changes in laws or regulations;

• circumstances beyond Prime's reasonable control.

Prime shall exercise reasonable professional diligence to manage each engagement efficiently and follow up procedures within the limits of its authority.

 

12. Use of Professional Advisers and Third Parties

Prime may perform services directly or through appropriately qualified lawyers, accountants, consultants, translators, agents, auditors, business advisers, licensed service providers, immigration professionals, or specialist partners.

Prime may determine the appropriate professional resource required for each engagement.

Unless otherwise agreed, the use of a third-party professional does not automatically create a direct contractual relationship between the Client and such third party.

 

13. Official Communications

Prime's official email addresses, client-management systems, authorized telephone numbers, approved messaging channels, written proposals, invoices, and contractual documents shall constitute recognized means of official communication.

Statements made orally shall not modify the contractual terms unless confirmed in writing by an authorized representative of Prime.

No employee, adviser, agent, or representative shall have authority to modify Prime's commercial, refund, pricing, payment, or contractual policies unless such authority has been formally granted.

 

14. Service Guarantee and Institutional Commitment

In recognition of PRIME's professional responsibility, institutional standing, and confidence in the legal and operational framework through which it manages client engagements across the markets and jurisdictions in which it operates, services expressly designated as eligible for the PRIME Guarantee shall be governed by the following provisions:

 

14.1 Scope of the Guarantee

PRIME guarantees the professional management and execution of the contracted engagement in accordance with applicable procedures and regulatory requirements, provided that all information, declarations, and documentation supplied by the Client are authentic, accurate, complete, valid, legally acceptable, and free from fraud, concealment, misrepresentation, or material inconsistency, and provided further that the Client's legal, security, and criminal status contains no restriction, record, circumstance, or impediment capable of materially affecting the application or its outcome.

The PRIME Guarantee constitutes a contractual guarantee relating to the proper professional management and execution of the engagement by PRIME. It shall under no circumstances be interpreted as an absolute guarantee, representation, or undertaking that any embassy, governmental, regulatory, judicial, immigration, licensing, or sovereign authority will issue an approval, visa, residence permit, licence, authorization, or other decision.

All final determinations remain exclusively within the authority and jurisdiction of the competent authority.

 

14.2 Money-Back Guarantee

Where an engagement covered by the Guarantee receives a final rejection and it is conclusively established that such rejection was not caused, in whole or in part, by the Client, the Client's documents or information, or any act, omission, breach, or failure attributable to the Client, and the rejection does not arise from an excluded circumstance under this Policy, PRIME shall refund the amounts paid by the Client in respect of the relevant guaranteed service, subject solely to a deduction of 4% of the total amount paid for administrative and operational expenses, processing activities, file preparation, and resources allocated to the engagement.

This Guarantee constitutes an express institutional commitment by PRIME to eligible Clients, subject strictly to the terms, conditions, limitations, and exclusions set forth in this Policy and the applicable service agreement or approved proposal.

 

14.3 Events Invalidating the Guarantee

The Guarantee shall automatically and conclusively cease to apply, and no refund or compensation shall become due, where a rejection, suspension, delay, failure, or inability to complete the engagement arises wholly or partly from any circumstance attributable to the Client.

Such circumstances include, without limitation, the submission of inaccurate, incomplete, misleading, altered, fraudulent, invalid, or expired information or documentation; failure to disclose any material legal, criminal, security, financial, family, administrative, or regulatory circumstance; the existence of adverse records, restrictions, or observations maintained by a competent authority; failure to satisfy an eligibility requirement applicable to the Client; failure to comply with instructions issued by PRIME or a competent authority; failure to attend required appointments, interviews, examinations, or procedures; failure to make required payments when due; delay in submitting requested documentation or information; or any other act or omission of the Client that directly or indirectly affects the processing or outcome of the engagement.

In all such circumstances, all fees and amounts paid shall, to the fullest extent permitted by applicable law, be considered earned, final, and non-refundable.

 

14.4 Client's Duty of Full Disclosure

The Client expressly acknowledges that PRIME relies upon the accuracy, authenticity, completeness, and legal validity of the information, declarations, and documentation provided by the Client when assessing eligibility and executing an engagement.

The Client shall bear sole legal responsibility for such information and documentation.

The concealment of any material fact, or the submission of inaccurate information or invalid documentation, whether intentional or resulting from negligence, shall constitute sufficient grounds for immediate termination of the Guarantee, regardless of whether the matter is discovered before or after submission to the relevant authority.

 

14.5 Sovereign Decisions and Regulatory Changes

The PRIME Guarantee shall not extend to events beyond PRIME's legal or operational control, including sovereign decisions, legislative or regulatory amendments, changes to immigration, investment, licensing, or residency programs, suspension or cancellation of governmental programs, closure or disruption of embassies, consulates, or governmental authorities, changes to admission or approval policies, governmental system failures, national security decisions, or comparable measures imposed by a competent authority.

The occurrence of any such event shall not constitute a breach, negligence, or failure by PRIME.

 

14.6 Force Majeure and Exceptional Circumstances

PRIME shall not be liable for any delay, suspension, interruption, or inability to perform arising from a force majeure event or other exceptional circumstance beyond its reasonable control, including war, armed conflict, natural disaster, epidemic or pandemic, civil disturbance, governmental action, international restriction, border closure, governmental or banking system failure, or any comparable event that cannot reasonably be anticipated or prevented.

In such circumstances, the engagement shall be managed in good faith in accordance with the conditions then prevailing. Where any potential refund is considered, PRIME may deduct all actual, documented, and non-recoverable costs, charges, and expenses incurred up to the date of the relevant event.

 

14.7 Client Cooperation and File Continuity

Full and timely cooperation by the Client constitutes a fundamental condition of the Guarantee.

Where the Client fails to provide requested documents or information, ceases to respond to official communications or inquiries, becomes unreachable, or otherwise ceases cooperation without documented legitimate justification for a continuous period exceeding forty (40) days, PRIME may deem the engagement suspended or abandoned by the Client and may close or terminate the file in accordance with its operational policies.

In such circumstances, the Guarantee and any corresponding right to a refund shall cease to apply, to the fullest extent permitted by applicable law.

 

14.8 Limitation of the Guarantee

PRIME's Guarantee shall be strictly limited to amounts actually paid to PRIME for the service expressly designated as guaranteed, as specified in the applicable agreement or approved service proposal.

Unless expressly agreed otherwise in writing, the Guarantee shall not extend to indirect, incidental, consequential, or speculative losses; loss of profit or opportunity; travel or accommodation expenses; reservations or bookings; bank charges; foreign-exchange differences; fees or expenses paid directly to third parties; or financial commitments undertaken by the Client in anticipation of an approval or decision.

 

14.9 Priority and Interaction with Refund Provisions

This Clause constitutes an integral part of PRIME's contractual and regulatory framework.

With respect solely to engagements expressly designated by PRIME in writing as eligible for the Money-Back Guarantee, this Clause shall constitute a specific exception to any general provision of this Policy stating that payments are non-refundable, and shall prevail only to the extent necessary to give effect to the applicable Guarantee.

No advertisement, marketing statement, verbal representation, informal communication, or other statement shall extend or modify the scope of the Guarantee unless expressly incorporated into the applicable agreement, approved proposal, or written instrument formally issued or approved by PRIME.

 

14.10 Institutional Nature of the Guarantee

The PRIME Guarantee forms part of PRIME's institutional framework for risk management, contractual integrity, and client protection and reflects PRIME's confidence in its legal, compliance, verification, and operational procedures.

Eligibility for the Guarantee shall remain strictly conditional upon the Client's full compliance with all requirements concerning transparency, documentation authenticity, disclosure, cooperation, and the legal and regulatory requirements applicable to the relevant engagement.

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15. Confidentiality

Prime shall handle Client information with professional confidentiality and in accordance with applicable laws, regulations, contractual obligations, and approved privacy procedures.

The Client shall also maintain the confidentiality of proprietary materials received from Prime.

This includes, where applicable:

• internal procedures;

• commercial methodologies;

• confidential quotations;

• proprietary templates;

• legal structures;

• operational methods;

• professional reports;

• internal business information.

The Client shall not reproduce, publish, transfer, disclose, or commercially exploit such materials beyond their intended purpose without prior authorization, unless disclosure is legally required.

 

16. Intellectual Property

Prime retains ownership of its methodologies, templates, procedures, systems, professional frameworks, databases, presentations, commercial models, reports, know-how, content, documentation structures, and proprietary materials.

Payment of professional fees does not transfer Prime's underlying intellectual property to the Client unless expressly agreed in writing.

The Client may use final deliverables specifically prepared for the Client for the lawful purpose for which such deliverables were produced.

 

17. Post-Completion Support

Any post-completion support shall be governed by the specific program, service package, commercial proposal, or service agreement.

Exceptional assistance, informal consultation, complimentary support, or voluntary assistance provided by Prime shall not create a permanent contractual obligation.

Prime may offer ongoing management, legal support, regulatory support, accounting, investment development, business development, and operational services under separate agreements.

 

18. Compliance and Right to Decline Services

Prime reserves the right to refuse, suspend, restrict, or terminate any service where Prime reasonably determines that continuing the engagement could result in:

• violation of law;

• compliance risk;

• fraud risk;

• money-laundering concerns;

• document falsification;

• sanctions exposure;

• regulatory risk;

• material reputational risk;

• conflict of interest;

• misuse of services;

• risk to Prime, its professionals, employees, partners, or affiliates.

Prime shall not be required to undertake any transaction, structure, application, or instruction that it reasonably considers unlawful, misleading, non-compliant, or professionally inappropriate.

 

19. Limitation of Liability

To the extent permitted by applicable law, Prime shall not be liable for indirect, consequential, speculative, or remote losses arising from matters outside its reasonable control.

This may include:

• loss of anticipated profit;

• lost commercial opportunities;

• decisions of independent government authorities;

• immigration decisions;

• banking decisions;

• regulatory changes;

• market conditions;

• government system interruptions;

• actions or failures of third parties.

Any contractual limitation of liability shall be governed by the applicable service agreement and mandatory law.

Nothing in this Policy shall exclude liability where applicable law does not permit such exclusion.

 

20. Force Majeure

Neither Prime nor the Client shall be liable for delays or failure to perform contractual obligations where performance is prevented or materially affected by circumstances reasonably beyond the affected party's control.

Such circumstances may include:

natural disasters, war, civil unrest, public emergencies, government restrictions, changes in law, unexpected regulatory measures, major infrastructure failures, widespread government system outages, epidemics, closure of public authorities, or similar extraordinary circumstances.

Performance shall resume as reasonably practicable once the relevant circumstances cease.

 

21. Complaints and Professional Resolution

Prime encourages Clients to raise service-related concerns through the Company's official communication channels.

The Client should provide sufficient information, supporting documents, and relevant correspondence to allow Prime to conduct a professional review.

Prime may review the matter internally and provide a response based on contractual terms, records, completed work, applicable regulations, and professional considerations.

Nothing in this provision shall prevent either party from exercising any legal or contractual rights available to it.

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22. Policy Amendments

Prime may amend, revise, expand, or update this Policy from time to time to reflect:

• legal developments;

• regulatory changes;

• operational developments;

• new services;

• commercial developments;

• compliance requirements;

• changes in Prime's business structure.

The updated Policy shall apply to new engagements from the effective date of publication.

For existing engagements, any amendment shall apply only to the extent permitted by the applicable agreement and governing law.

A future revision of this Policy shall not, by itself, retrospectively alter material financial rights or obligations under an existing executed agreement unless permitted by law or expressly agreed between the parties.

 

23. Priority of Written Agreements

This Policy constitutes Prime's general service framework.

The applicable service agreement, approved quotation, engagement letter, work order, schedules, appendices, and written amendments shall be read together as an integrated contractual framework.

Where provisions conflict, greater weight shall ordinarily be given to the document that specifically addresses the relevant service or transaction.

Unless otherwise stated, the order of contractual priority shall be:

1. specific written amendments;

2. specific service agreement;

3. applicable schedules and appendices;

4. approved commercial proposal;

5. this Service Policy.

 

24. Governing Law and Jurisdiction

The governing law and competent jurisdiction applicable to a Client engagement shall ordinarily be determined in the relevant service agreement.

Given that Prime may provide cross-border services, the applicable jurisdiction may vary according to:

• the Prime entity entering into the agreement;

• the country in which the relevant service is provided;

• the nature of the transaction;

• mandatory regulatory requirements.

This is particularly relevant to cross-border services involving company formation in Saudi Arabia, company formation in Portugal, Portugal residency, and qualifying European residency programs.

Where no specific governing-law provision exists, the applicable law shall be determined in accordance with the contracting entity, transaction structure, and mandatory legal rules.

Nothing contained in this Policy shall prejudice statutory rights that cannot lawfully be waived.

 

25. Acknowledgment and Acceptance

By signing a service agreement, accepting a commercial proposal, issuing authorization to commence work, submitting required documents, or making payment, as applicable, the Client acknowledges acceptance of the contractual terms governing the relevant engagement.

The Client is responsible for reviewing all relevant agreements, proposals, schedules, policies, payment terms, and program conditions before proceeding.

Engagement with Prime constitutes a professional commercial relationship governed by defined contractual terms and consistent institutional standards.

A Client's disagreement with Prime's:

• pricing policy;

• payment structure;

• commercial model;

• execution methodology;

• internal operating procedures;

shall not in itself require Prime to amend its business model or commercial terms.

Prime reserves the right to maintain its pricing structure, payment model, professional standards, and operational framework across its programs, provided always that mandatory legal and contractual obligations are respected.

Prime's services are built upon professional expertise, institutional responsibility, structured execution, and long-term support for entrepreneurs and investors.

Whether the engagement relates to company formation in Saudi Arabia, company formation in Portugal, Portugal residency, qualifying European residency, business development, or investment advisory services, Prime's objective is to deliver a professionally managed process governed by clear responsibilities, transparent commercial terms, and consistent institutional standards.